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Call us for all your car needs! 517-374-8940

NAPA   

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • NAPA AutoCare Center
  • ASE (Automotive Service Excellence)
  • IATN (International Automotive Technicians' Network)
  • Jasper
  • Car Care Aware

Testimonials

  • My daughter brought her GMC in for a noise in the suspension and a air bag issue- Bill and his staff did a great job in diagnosing and repairing the vehicle with keeping us updated on the process. Thank You
    -Brian/Amber

  • My husband has taken his car to Auto Surgeon for many years and has nothing but praise for their expertise and customer service. We both trust that whatever the problem, we're in good hands with Bill and his team. Today it was my car's turn to need repairs. Within 90 minutes of dropping it off, they contacted me with a diagnosis and an estimate. By early afternoon, my car was ready. First-rate experience, start to finish. No one wants car problems, but if you have them, this is the place to go.
    -Ginnie P.

  • Auto Surgeon has been honest with me since I've been bringing my truck and car to them to be serviced. Just last week, I needed my car repaired by the weekend. I took it in on Friday am (major work done) and they had it back to me at 4:30 that afternoon. They take care of you from the time you drop it off until you pick it up. First class all the way! They will be doing work on all my vehicles. Oh yeah, I even stole a pen from Bill. Thanks!!!!
    -Steven Jacobson

  • Auto Surgeon guys have always been honest and up front with me. They get the job done and let you know anything else going on trying help you out before it becomes a problem.
    -Ryan - Lansing, Michigan

  • I didn't have any actual work done, but they were very honest with me when they took a look at my vehicle and told me exactly what needed to be fixed. There were also priced very fair. I will definitely return in the future!
    -Matt T. - Lansing, Michigan

  • Great speed and efficiency on all repairs. Communication between Bill and myself was very quick and he notified me right when my car was fixed. My family returns for multiple reasons. Great service and car care, but overall because Bill is a great business owner and always takes the time to go above and beyond by helping to explain what we can do to maintain good care on my car. Will definitely be returning.
    -Sam Rathbun - Haslett, Michigan