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Do you have a Clue (Get the Most Out of a Service Visit)

Posted November 8, 2020 9:47 AM

When you head to the doctor, you probably have it in your mind what you're going to say about why you don't feel good.  That way your doctor can use that information to diagnose your problem. You might want to think of that same approach when you take your vehicle in for a repair.

Experts say what will help the service advisor most is for you to bring in some well-organized descriptions about your vehicle's issues.  You might even want to write them down so you don't forget.  Is there an unusual smell?  What does it smell like?  Does the problem happen first thing after starting out? If there's an odd sound you hear, is it dependent on speed?  Does it change when you turn a corner?  

Keep your expectations realistic.  Some conditions may take a long time to diagnose and repair.  If you go thinking you'll be in and out in no time, you might be disappointed when you're told there are other customers ahead of you and you may have to come back tomorrow.  If you can make alternate plans to have someone pick you up and take you back when the vehicle is finished, that way you won't feel like you've wasted your time. 

Most importantly, be available for any communication from the service advisor.  If they have your cell phone and they have a question or need an approval for a repair, the sooner they reach you, the sooner things can move forward. 

The service facility wants your experience with them to be good just as you do.  With a little help from you, they'll get your vehicle back on the road and you'll have a smile on your face.

AutoSurgeonInc
1820 E Kalamazoo St
Lansing, Michigan 48912
517-374-8940



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Testimonials

  • I have passed this place on the bus every day for 6 years and have always gotten a smile out of their sign out front having such nice little positive messages. So when I finally got a car and needed my brakes done, they were my first choice. Not only were they incredibly friendly and professional, they identified what I thought was a minor inconvenience and explained how it could be a problem down the road (pun very much intended) while fixing it for me. I will absolutely be coming back for anything I need done in the future!
    reviewicon, 10/09/2020

  • Bill earns a strong recommendation for great customer service and for the excellent repair he did on my car. For all future car needs, Bill will be my first call.
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  • My daughter brought her GMC in for a noise in the suspension and a air bag issue- Bill and his staff did a great job in diagnosing and repairing the vehicle with keeping us updated on the process. Thank You
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  • My husband has taken his car to Auto Surgeon for many years and has nothing but praise for their expertise and customer service. We both trust that whatever the problem, we're in good hands with Bill and his team. Today it was my car's turn to need repairs. Within 90 minutes of dropping it off, they contacted me with a diagnosis and an estimate. By early afternoon, my car was ready. First-rate experience, start to finish. No one wants car problems, but if you have them, this is the place to go.
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  • Auto Surgeon has been honest with me since I've been bringing my truck and car to them to be serviced. Just last week, I needed my car repaired by the weekend. I took it in on Friday am (major work done) and they had it back to me at 4:30 that afternoon. They take care of you from the time you drop it off until you pick it up. First class all the way! They will be doing work on all my vehicles. Oh yeah, I even stole a pen from Bill. Thanks!!!!
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  • Auto Surgeon guys have always been honest and up front with me. They get the job done and let you know anything else going on trying help you out before it becomes a problem.
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  • I didn't have any actual work done, but they were very honest with me when they took a look at my vehicle and told me exactly what needed to be fixed. There were also priced very fair. I will definitely return in the future!
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  • Great speed and efficiency on all repairs. Communication between Bill and myself was very quick and he notified me right when my car was fixed. My family returns for multiple reasons. Great service and car care, but overall because Bill is a great business owner and always takes the time to go above and beyond by helping to explain what we can do to maintain good care on my car. Will definitely be returning.
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